Service Availability

Keynotes.- The Italian e-Government Enterprise Architecture: A Comprehensive Introduction with Focus on the SLA Issue.- Challenges and Opportunities for Computer Science in Services Science.- Tutorials.- Predictive Algorithms and Technologies for Availability Enhancement.- Achieving and Assuring High Availability.- Enterprise System Dependability.- Optimizing Security Measures in an Intrusion Tolerant Database System.- The Impact of Unavailability on the Effectiveness of Enterprise Information Security Technologies.- Interaction Faults Caused by Third-Party External Systems -- A Case Study and Challenges.- Software Service Availability.- User-Perceived Software Service Availability Modeling with Reliability Growth.- Execution Path Profiling for OS Device Drivers: Viability and Methodology.- Analysis of a Software System with Rejuvenation, Restoration and Checkpointing.- Service Availability Platform.- A Platform for Cooperative Server Backups Based on Virtual Machines.- Platform Management with SA Forum and Its Role to Achieve High Availability.- Automatic Generation of AMF Compliant Configurations.- Service Dependability Analysis.- Dependability Evaluation of a Replication Service for Mobile Applications in Dynamic Ad-Hoc Networks.- Ten Fallacies of Availability and Reliability Analysis.- Analytical Availability Assessment of IT Services.